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Bitter, Short, and Ugly

No, the title has nothing to do with my personal description—ummm, I’m not bitter :). It has to do with some of the challenges we faced last week in our effort to bring you the freshest quality organic produce available.

Our goal at Klesick Family Farm is to deliver a box of produce that will “Wow!” our customers and leave them with the feeling that we have served them the way we ourselves would want to be served. Tristan working the crops in his field, Marty coordinating with our suppliers and planning the produce for the week, Mike and Brenda processing hundreds of customer orders, our warehouse crew quickly hand packing a multitude of boxes, and our delivery guys scurrying throughout our region to place a box of good at your doorstep, all have one goal—to serve our customers with perfection.

Now, of course, this perfection of service sometimes gets a bit of interference from Mother Nature and human fingers. Last week, for example, the baby leaf lettuce we planned on using from our farm was bitter so we had to change to regular lettuce. We ended up short on the russet potatoes because we were accidentally sent a few cases of a different type of potato. We also had to cancel many orders for fresh raspberries because, although scrumptious, they arrived partially juiced.

These last minute hiccups usually require us to adjust your order or change what we had planned for your box of produce. We feel badly when these things happen because we know at times they may inconvenience you. But because we will never intentionally send you a wrong or bad product, sometimes we do end up having to make changes in order to serve you well. If we end up having to change an item(s) in your box from what we had originally planned, please know that you are always receiving the same value.

You are why we are in business and to serve you well is our goal. We appreciate your understanding when changes happen as we work to bring you the freshest quality organic produce available.

Wishing you all the best,

Jim Coleman

Office Manager